Privacy policy

1. Controller

The party responsible for the processing of personal data in connection with this website is The Coach Grid GmbH, Sinserstrasse 67, 6330 Cham, entered in the Commercial Register of the Canton of Zug under company identification number CHE-380.535.843, reachable at info@thecoachgrid.com, hereinafter referred to as "The Coach Grid" or "we". This privacy policy sets out which personal data we process, for which purposes this takes place, to whom data is disclosed and which rights data subjects have. It applies to the website thecoachgrid.com as well as to all digital services connected with it.

2. Principles and applicable law

We process personal data in accordance with the Swiss Federal Act on Data Protection (DSG/FADP) and the associated ordinance (VDSG). Insofar as visitors from the European Economic Area (EEA) use our website and the General Data Protection Regulation (DSGVO/GDPR) is applicable, we additionally comply with the requirements set out therein. We process personal data only to the extent that this is necessary for the purposes described in this policy, on the basis of at least one of the following grounds: the performance of a contract or of pre-contractual measures, a legitimate interest of ours or of third parties, a consent that has been given, or the fulfilment of a legal obligation. Personal data requiring particular protection within the meaning of the DSG/FADP includes, among other things, information concerning health. Such data may arise where users voluntarily provide health-related information in the context of a contact request (e.g. injuries, pregnancy, chronic illnesses). We process such information only to the extent that it is provided by the user himself or herself, and exclusively for the purpose of forwarding it to the selected coach.

3. Categories of personal data processed

a) Persons who visit the website When our website is visited, technical data is collected automatically, in particular the IP address, the date and time of access, the browser and operating system used, the referrer URL and the pages accessed. This data arises for technical reasons and is processed in order to ensure stable and secure operation as well as for statistical purposes.

b) Users who send a contact request to a coach In the context of a contact request we collect in particular the name, email address, telephone number, preferred means of contact, type of sport, training goal, location, availability, budget as well as any voluntary additional information which the user enters in the free text field.

c) Persons who apply as a coach or maintain a coach profile In the course of the application and during the ongoing operation of a coach profile we collect in particular the name, contact details, evidence of training and qualifications, certificates, professional experience, proof of insurance, profile content (texts, images, videos), payment information as well as identity details in the context of verification.

d) Newsletter and marketing communication At present we do not operate an email newsletter. Should a newsletter be introduced in the future, we will inform in advance about the tools used for this purpose and will, where necessary, obtain separate consent.

4. Hosting and technical infrastructure

Our website is operated and hosted via the Webflow platform (Webflow, Inc., with its seat in the USA). When our website is accessed, technical data (see section 3 a) is processed and stored on servers of Webflow or of its infrastructure partners.

Since Webflow, Inc. has its seat in the USA, personal data may be processed outside Switzerland and the EEA. By means of suitable contractual bases with Webflow (including standard contractual clauses or a comparable certification) we ensure that an adequate level of data protection is guaranteed. Further information on data protection at Webflow is available at webflow.com/legal/privacy.

5. Cookies and similar technologies

Our website uses cookies and similar technologies. Cookies are small text files that are stored on the user's device. We distinguish between technically necessary cookies, which are required for the operation of the website, and optional cookies, which are used in particular for statistical and analytical purposes. Insofar as optional cookies are used and this is required by law, we obtain the user's consent in advance by means of a corresponding notice banner. The user may withdraw his or her consent at any time with effect for the future and may adjust the cookie settings in his or her browser or delete cookies. If cookies are deactivated, the functionality of the website may be restricted.

6. Tracking, analytics and advertising tools

On our website we use cookies as well as tracking and analytics tools, or reserve the right to use them, in order to evaluate the use of our website statistically, to improve our offering and to measure the success of our marketing measures. Depending on the current state of our marketing, the following tools in particular may be used: Google Analytics (Google Ireland Limited or Google LLC), the Meta pixel of Meta Platforms Ireland Limited or Meta Platforms, Inc. (for Instagram and Facebook) as well as the conversion tracking of Google Ads. Which of these tools are actually active at a given point in time can be seen on our website via any cookie notice banner as well as in the most recent version of this privacy policy in each case. These tools use cookies or comparable technologies and in doing so generate information about the use of our website, such as the pages visited, the time spent, the origin of the accesses as well as, in the case of advertising tracking, interactions with our advertisements. This information is transmitted to the respective providers and stored and evaluated there, in part also in the USA. Insofar as such tools are not technically strictly necessary, their use is based on our legitimate interest in an efficient and measurable design of our website and advertising or, where required by law, on the consent of the user. Where consent is required, we obtain it by means of a corresponding notice banner before the cookies concerned are set. Insofar as the providers used have their seat or server locations in the USA or in other countries outside Switzerland and the EEA, we ensure by means of suitable contractual bases (e.g. standard contractual clauses or the provider's participation in the Swiss-U.S. or EU-U.S. Data Privacy Framework) that an adequate level of data protection is complied with. The user may object to the collection by the tools mentioned by setting any consent banner accordingly, by using the opt-out options provided by the respective providers (e.g. the Google Analytics browser add-on at tools.google.com/dlpage/gaoptout or the advertising settings of his or her Meta account) or by generally blocking or deleting cookies in his or her browser. As soon as we take a final decision on the use of particular tools, we will update this section as well as any cookie notice banner and will adjust the level of detail accordingly.

7. Contact requests to coaches

If a user sends a contact request to a coach via our platform, we technically forward the data entered by the user to the selected coach so that the latter can contact the user. The coach processes this data under his or her own responsibility under data protection law; we have no influence on how the coach further uses the data received. As a rule we store the data collected in the context of a contact request for a period of one month and delete it automatically thereafter, unless a statutory retention obligation, a security interest or an ongoing investigation (e.g. in the context of a report under section 17 of the User Terms) requires longer retention.

8. Application and profile as a coach

In the context of the application as a coach as well as for the duration of an active coach profile, we process the data and evidence submitted by the coach for the purpose of reviewing, verifying, publishing and administering the profile as well as for the handling of the contractual relationship in accordance with the Coach Terms. Publicly visible profile data (e.g. name, image, description, qualifications) is displayed on the platform as well as, in the context of promoting the platform, also on social networks and search engines. Internal verification documents (e.g. copies of identity documents, certificates) are not published and are kept exclusively for internal review purposes. After the end of the contractual relationship, public profile data is removed within a reasonable period. Internal documents are deleted as soon as they are no longer required for the purposes for which they were collected and no statutory retention obligation stands in the way.

9. Payment processing

For the processing of payments (e.g. subscription fees of coaches) we use the payment service provider Stripe. In the course of the payment process, the data required for this purpose (e.g. name, payment method information, transaction data) is transmitted directly to Stripe and processed by it in accordance with its own privacy policy. As a rule we ourselves neither receive nor store complete payment method data (e.g. credit card numbers), but only information for the confirmation and tracking of the transaction (e.g. payment status, invoice amount).

10. Recipients of personal data

We disclose personal data only to the extent that this is necessary for the purposes described in this policy. Possible recipients are in particular:

• coaches to whom contact requests from users are forwarded;
• technical service providers such as Webflow (hosting), Google (Analytics) and Stripe (payment processing);
• authorities, courts or other bodies, insofar as we are legally obliged to hand over data or this is necessary in order to safeguard our rights.

With technical service providers which process personal data on our behalf we have, where necessary, concluded data processing agreements which ensure that the data is handled in compliance with data protection law.

11. Data processing abroad

Some of the service providers mentioned in this policy (namely Webflow, Google and Stripe) have their seat or server locations in the USA or in other countries outside Switzerland and the EEA. If personal data is transferred to a country without data protection recognised as adequate by the competent authorities, we ensure by means of suitable measures that an adequate level of protection is complied with, in particular by concluding standard contractual clauses of the European Commission or of the Federal Data Protection and Information Commissioner (EDÖB/FDPIC) or through the participation of the respective provider in the Swiss-U.S. or EU-U.S. Data Privacy Framework.

12. Retention period

We process and store personal data only for as long as this is necessary for the fulfilment of the respective purposes or a statutory retention obligation exists (e.g. retention periods under commercial and tax law of as a rule ten years for accounting documents). Contact requests from users are, as a rule, deleted after one month (cf. section 7). Profile data of coaches is retained for the duration of the contractual relationship as well as for a reasonable period thereafter, insofar as no longer statutory retention obligation exists.

13. Data security

We take appropriate technical and organisational measures in order to protect personal data against unauthorised access, loss, misuse or alteration. These include in particular encrypted data transmission (SSL/TLS), access restrictions as well as the careful selection of our technical service providers. Despite all due care, complete protection against every conceivable risk cannot be guaranteed. We continuously adapt our security measures to the state of the art.

14. Rights of data subjects

Within the framework of the applicable law, every data subject has in particular the following rights:

• information as to whether and which personal data concerning him or her is processed;
• rectification of inaccurate personal data;
• erasure of personal data, insofar as no statutory retention obligation and no overriding legitimate interest stands in the way;
• restriction of processing under certain conditions;
• objection to the processing, in particular where processing is based on a legitimate interest;
• surrender or transfer of his or her own personal data in a commonly used electronic format (data portability), insofar as this is provided for by law;
• withdrawal of a consent that has been given, with effect for the future, without affecting the lawfulness of the processing carried out up to the withdrawal.

In order to exercise these rights, the data subject may contact info@thecoachgrid.com at any time. We reserve the right to verify the identity of the requesting person in a suitable form before processing a request.

15. Minors

Our offering is not specifically directed at children. Persons under 18 years of age may use the platform only with the consent and under the responsibility of their legal representative. Should we become aware that personal data of minors has been collected without the required consent, we will delete this data, unless a legal obligation to retain it further exists.

16. Right to lodge a complaint with a supervisory authority

Data subjects domiciled in Switzerland may lodge a complaint with the Federal Data Protection and Information Commissioner (EDÖB/FDPIC). Data subjects domiciled in the EEA may additionally turn to the data protection supervisory authority competent for their place of residence.

17. Amendments to this privacy policy

We may adapt this privacy policy in order to align it with changed legal situations, new functions of the platform or newly deployed service providers and tools. The version published at the time of the visit to the website applies in each case.

18. Contact

For questions about this privacy policy or about the processing of personal data by The Coach Grid, please contact us at: The Coach Grid GmbH, Sinserstrasse 67, 6330 Cham, Switzerland, email: info@thecoachgrid.com

Version of this privacy policy: 13 July 2026.